With over 30 years in the industry, we are able to provide our clients with extraordinary service and uncommon experience.

We are endorsed suppliers to NSW government under the Performance and Management Services Pre-qualification Scheme (SCM0005) as well as the Information and Communication Technology Pre-qualification Scheme (SCM0020)

We are accredited Lead Auditors and consultants through Standards Australia and RABQSA (now Exemplar Global) for various management systems including: integrated risk management, compliance management, quality management, environmental management, information security management, complaints management and business excellence.

Business Services
Corporate Governance

From reviewing and assuring existing practices, to defining better or improved ones. From benchmarking organisations to others, to briefing Board members on their responsibilities. Whether you're from the private sector, the public sector, a not-for-profit or other, you can benefit from the wealth of practical knowledge and hands-on experience of our team.

Corporate Risk Management

How effective and applied is your organisation's risk management framework? Is it embedded into business processes and workflows? Or is it bolted on and viewed as "yet another administrative task"? Is the Risk Register updated only when the auditors are due to arrive? Or is it a living and effective resource - a key input to corporate strategic plans and tactical plans? Does every department within your entity "speak the same risk language" to allow you to compare all types of risk relative to one another?

Whether your firm already has an enterprise risk management framework (and you'd like us to review it and provide suggestions for enhancement), or whether you're looking to better integrate your framework with other similar disciplines such as compliance management, WH&S management, information security management, business continuity management etc., the hugely experienced team at GRC can assist.

Compliance Management

All entities nowadays have some form of compliance management focus. It's rare to find an entity that doesn't have at least some capability in place; after all, the financial and reputational risks of legislative, regulatory or contractual non compliance can be high. But if you're looking to reach the next level of maturity, or if you'd like to have an independent (and expert) set of eyes run over your existing processes, we're here to help.

One of our areas of expertise is the integration of governance, risk, compliance and other "management systems" into an integrated whole. In fact we've integrated governance systems, risk management systems, compliance management systems, information security management systems, environmental management systems and more into unified frameworks.

We've helped entities in highly regulated environments including those in healthcare, utilities, financial, government and more. Contact us to find out more.

Business Continuity Management

Our team has been developing, testing and reviewing business continuity management frameworks and capabilities since 1991. We've pretty much seen it all. Starting with a Business Impact Assessment, identifying your key business processes and their respective Maximum Acceptable Outages; to identifying your key enabling resources (including people, places, ICT systems, critical records, key suppliers and more); to developing actionable and easy-to-follow business continuity plans, we can assist.

Is your business continuity plans supported by a technical ICT Recovery Plan and an emergency/crisis management plan? Is it supported by second/third party operating level agreements? Do your key suppliers have their own continuity plans to meet your Maximum Acceptable Outages, and are these reflected in documented service levels? Chat with us today to see how we can add true value.

Privacy Management & PIA's

As Australian privacy law becomes more and more mature and as the general public becomes more concerned about their privacy risk, organisations and public sector entities are becoming more and more liable to privacy risk. Putting aside legislative and financial risk impacts, the sheer reputational damage that your entity might suffer as a result of a privacy breach could be devastating.

Whether your entity needs to comply with the Health Records & Information Privacy Act, the Privacy & Personal Information Protection Act, the Australian Privacy Principles, the Information Privacy Principles, the National Privacy Princples or some other authority, we can assist in reviewing and enhancing your existing privacy management practices and procedures.

We've helped entities in highly regulated environments including those in healthcare, utilities, financial, government and more. Contact us to find out more.

Corporate Change Management

Corporate change management is an important element of our business improvement and transformation services. Each member of our team has over 20 years' worth of expertise in this field including "hands on" / "on the field" experience at a variety of large and small government agencies and private sector organisations.

Some of our corporate change management services include:

  • Change strategy development and planning
  • Leadership alignment and sponsor support
  • Stakeholder engagement and communications
  • Advocacy and lobbying
  • Cultural and behavioural change
  • Training and awareness raising
  • Communication planning
Integrated Management Systems

Compliance management. Governance management. Risk Management, Business Continuity Management, Environmental Management, Information Security Management. Complaints Management. Quality Management. And more.... Do all your "management systems" work with each other? Do they each use your enterprise risk management framework and definitions to allow you to compare risks? Are they all integrated into day-to-day business processes and workflows? Do you update your Board and Audit & Risk Committee effectively via an integrated management system dashboard? If you'd like a hand with any of these things, we invite you to contact us.

Corporate Knowledge Management

Does your entity suffer from "opaque silos"? Do your various teams and departments leverage each others' information and knowledge? Does corporate and customer knowledge "walk out the door" when key people leave your organisation? Knowledge management is the strategic use of data which has been compiled into information, coupled with learning and experience and churned into knowledge. Tacit knowledge can be difficult to extract and document and this is where we can assist. Contact us to find out how we can help in this complex area.

Intellectual Property Management

Intellectual property is a business asset. How well does your organisation manage it? Does it maintain a register of all its tangible and intangible IP assets such as patents, trademarks, domain names, copyright materials, franchises and licences, distribution agreements, inhouse processes and methodologies, information databases such as client lists, ICT systems and software? Does it risk assess each of these assets? Has it taken relevant steps to help protect and preserve these valuable assets?

If your business has a weak approach to IP it can prove disastrous down the track and very difficult to rectify. We've helped both private and public sector organisations to inventory, risk assess, protect and even commercialise their IP assets. Chat with us to find out how we can add rigour and formality to your IP asset management approach.

Corporate Culture Change

Changing a corporate culture is an ongoing process which takes time and requires constant monitoring. It's about transforming an organisation through continuous influence and the shaping of beliefs, assumptions, values, and patterns of peoples'  behaviour  towards creating a desired environment. It needs to be done properly and strategically and you often only have one go at getting it right.

Our team has decades of experience in this strategic field. We have assisted government departments and private sector organisations of all sizes to strategically define and then change corporate culture to a desired state. And our experience isn't just limited to changing corporate culture. Our team members have helped shape and transform community culture and well as industry views. That's real impact!

Quality Management

Quality management ensures that your organisation, product or service is consistent and of a particular standard. Quality management has four main components: quality planning, quality control, quality assurance and quality improvement. We are endorsed Lead Auditors and Practitioners for the ISO 9000 standard via Standards Australia International and RABQSA. Whether you'd like to develop and apply a new quality management system, review/improve your existing one, or whether you'd like an independent party like us to undertake your compliance/internal audits, we're here to help.

Grant & Funding Application Advice

How effective is your entity at writing, submitting and following through grant and funding applications (whether in-house or external)? Do your team members understand the key triggers and hooks that lead to successful submissions? Do they understand what grant and funding providers are looking for? Do they know how to best articulate their submissions to meet specific criteria and requirements? We do.... and we can help train your team to do so too.

Take a look at our team leaders to get an idea of the breadth and depth of experience we have.

Business Process Improvement

Our Business process improvement (BPI) services provide a systematic approach to help our clients optimise their underlying processes to achieve more efficient results. Our BPI services have helped organisations reduce cost and cycle time by as much as 90% while improving quality by over 60%.

Our team leaders have unique skills and decades of experience in specific vertical segments including the finance sector, government and healthcare. You can read about some of our team members' BPI successes and get ideas about how we might be able to help your organisation too. Kimberley's specific areas of expertise and experience is in customer experience management as well as traditional BPI.

Complaints Management

Errors, misunderstandings, client dissatisfaction and unexpected problems occur in all organisations. Complaint handling can be effective in resolving a problem before it becomes worse, providing a remedy to a staff member or customer who has suffered disadvantage, and nurturing good relations between your organisation, your staff and your customers.

Complaints also provide you with information about program/product/service weaknesses and service delivery faults. Good organisational governance involves regular review of existing programs/products/services, and the lessons learnt from complaints can feed into that process.

We are endorsed Lead Auditors and Practitioners for the ISO 10002 standard via Standards Australia International and RABQSA. Whether you'd like to develop and apply a new complaints management framework, review/improve your existing one, or whether you'd like an independent party like us to undertake your compliance/internal audits, we're here to help.

Corporate Communications

We offer an array of both internal and external corporate communication services. You can see a list of our most popular services on our Communications & Learning Services page. With renowned experts such as Mark Fenton-Jones and Cr Geoff Kettle on our team, we can confidently say that we know what it takes to get the right message through.

Project and Program Assurance

Our project and program health checks can help: better enable a project or program to deliver a successful outcome; promote a culture of continuous improvement; provide an independent and pre-emptive view of project and program risks along with potential remedial recommendations (especially if the project is felt to be in difficulty with red statuses, slippage etc); gain an understanding and develop an assessment as to the state of readiness of a project or program to progress to a subsequent phase.

Depending on your areas of concern, we can direct our focus toward any or all of the following facets: project management approach; implementation and deployment approach; change management; risk management; project/program governance; quality assurance; benefits realisation; and more.

We're often called in pre and post implementation but can add greatest value when we're embedded into the project team from the start. We can act as an independent body to assure and monitor the health of a project or program and to report to senior management and stakeholders (such as a Project Steering Committee, Audit & Risk Committee or Board).

Our team members have decades of hands-on experience from the largest of infrastructure projects (including the supply of water to regional areas) to in-house ICT project and program deployments. Chat with us to find out how we may be able to assist.

Internal Audit Services

We can supplement and complement your internal audit capabilities with technical, business-focussed, operational, efficiency, as well as information and ICT audit skills. Since 1991, we've undertaken literally thousands of internal audit assignments from the largest of entities to the smallest but always with the highest level of quality and pragmatism. From compliance reviews, to operational and efficiency assessments, to financial audits, as well as information management and technical ICT audits, we can add real value to your internal audit program. Our team members include qualified and certified CPAs.

Conservation Management Plans

GRC develops Conservation Management Plans (CMPs) to help control future changes to heritage buildings, places and assets. A CMP is the principal guiding document for the conservation and management of a heritage asset. It is a tool that allows owners, managers and approval authorities to make sound decisions about heritage places.

Environmental Management Services

We are ISO 14001 Certified Lead Auditors (accredited by Standards Australia International and RABQSA). We develop and audit Environmental Management Systems, assess compliance with legislative and regulatory requirements, conduct Environmental Impact Assessments and provide tailored inhouse training for government and private sector entities.

Information & ICT Services
Cobit Alignment

COBIT provides a business-focussed framework for the management and governance of enterprise IT. It supplements other leading frameworks such as ITIL, ISO 20000 and even ISO 27001. Our team has decades of experience in implementing, managing and assuring enterprise IT environments across both the private and public sectors and has especially unique skills in integrating these frameworks into a unified whole. Have a chat with us about how we can help to integrate your IT management and governance structures with other "management systems" across your enterprise including your enterprise risk management framework (ISO 31000), your quality management system (ISO 9000), your information security management system (ISO 27001) and more.

ITIL Alignment

ITIL is a widely accepted approach to IT service management adopted by public and private sector organisations across the world. It provides a cohesive set of processes, procedures, tasks, and checklists to help organisations establish a baseline from which they can plan, implement and measure. It is used to demonstrate compliance and to measure improvement.

As with COBIT, it supplements other leading frameworks such as ISO 20000 and even ISO 27001. Our team has decades of experience in implementing, managing and assuring enterprise IT environments across both the private and public sectors and has especially unique skills in integrating these frameworks into a unified whole. Have a chat with us about how we can help to integrate your IT service management and governance structures with other "management systems" across your enterprise including your enterprise risk management framework (ISO 31000), your quality management system (ISO 9000), your information security management system (ISO 27001) and more.

ISO 20000 Alignment

ISO/IEC 20000 is the first international standard for IT service management. It was originally developed to reflect best practice guidance contained within ITIL but equally supports other IT service management frameworks including COBIT.

Have a chat with us about how we can help to integrate your IT service management and governance structures with other "management systems" across your enterprise including your enterprise risk management framework (ISO 31000), your quality management system (ISO 9000), your information security management system (ISO 27001) and more.

ISO 27001 Alignment

We know ISO 27001 really really well! From the early days of Aussie Standard 4444 to the days of 7799 and now to the current state of 27001, we can make your Information Security Management System sing! We've developed, implemented, assured and helped to continually improve literally hundreds of them. Our team includes ISO 27001 Certified Lead Auditors, RABQSA listed experts and hands-on practitioners. One of our biggest differentiators is that we integrate ISO 27001 ISMSes with other similar management frameworks within your organisation so that security practices are embedded into daily workflows and business functions. This includes ISO 31000, ISO 9000, ISO 14001 and more.

Information & Data Governance

Data governance and information management can mean different things to different stakeholders. For most, it means the definition of rules and processes to ensure the continued confidentiality, integrity, completeness and accuracy of data, records and information. Done properly, it helps ensure immediate and future regulatory, legal, risk, environmental and operational compliance.

We've worked with hundreds of private and public sector entities to define data governance and information management policies and associated procedures that cover topics such as data ownership/custodianship, data collection, data quality, data use, data matching, data privacy, information reporting and data disclosure. If you don't already have these documented policies and procedures in place, we can develop them for you and then train relevant staff so that they understand what is required of them. If you do already have these in place, we can review them to ensure they're on the mark and can help improve them by applying our observations (of both good and bad practices) from around the world from the past 25 years.

Have a chat with us to find out how we can help improve and mature your existing records management, data privacy, data security, electronic discovery, metadata management and data custodianship capabilities and the value that it can bring to you. We've even helped organisations unify their existing structures into a formalised framework that seamlessly integrates with other "management systems" such as ISO 27001 (information security management systems), ISO 31000 (enterprise risk management), ISO 9000 (quality management), ITIL, COBIT, ISO 2000 (IT service management) and more.

Information & ICT Recovery Planning

How dependent is your organisation on the continued availability and efficiency of ICT services and information? Have business units explicitly defined their Maximum Acceptable Outages and Recovery Point Objectives? Have these been reflected in service level agreements, third party operating level agreements, technical failover configurations and documented ICT Recovery Plans? Have they been tested to confirm that business needs will be met? These are the kinds of things that we do.

Information & ICT Risk Management

How efficient and effective is your organisation's information and ICT risk management capabilities? Is it an integrated part of day to day IT operations, workflows and projects? Is it seamlessly integrated with your greater enterprise risk management framework? Does it interface with your other "management systems" and governance frameworks such as ISO 31000, ISO 9000, ISO 27001 and more?

Chat with us to find out how we can help elevate and integrate your information and ICT risk management practices to the next level up so that it addresses not only the negative-impact risk to operations, projects and service delivery, but also the benefit/value-enabling risk arising from missed opportunities to use IT to enable or enhance business.

ICT Service Management

Most ICT functions nowadays define and guarantee a certain level of service to its customers; whether those customers are in-house, second party or third party. But in order to do so, the ICT function must also receive guarantees of certain levels of service from both internal and external providers. These guarantees take the form of Service Level Agreements, Underpinning Contracts and Operational Level Agreements.

Our team has had decades of experience in helping organisations define, apply, measure and continually improve their ICT service level management functions. We've helped put together ICT Service Catalogues, ICT Service Level Agreements, second and third party Underpinning Contracts as well as Operating Level Agreements.

Our skills and experience across a range of "management systems" and frameworks including COBIT, ITIIL, ISO 20000, ISO 27001, ISO 9000, ISO 31000 and others helps ensure that service levels and associated agreements are holistic, empirical, measurable and improvable. Above all, those skills help attain business and (non-ICT) management understanding and buy-in.

ICT Software Asset Management

How comfortable are you that your ICT team manages and optimises the purchase, deployment, maintenance, use and disposal of software applications and assets? How effective are your current software asset management capabilities to limit ICT costs, business and legal risk related to the ownership and use of software, whilst maximising ICT responsiveness and end-user productivity?

Our team has a wealth of experience in recognised "best practices" including ISO 19770 and all aspects of software asset management such as planning and implementation, inventory, verification and compliance, operations management and end-to-end life cycle management. We also have great experience with ISO 55000 which can be applied to all types of assets and by all types and sizes of organisations and can help embed software asset management as part of your wider enterprise asset management framework.

Information & ICT Security Management

Since 1991 we've been helping government agencies and private sector firms all over the world to protect and preserve their information and ICT assets. From the earliest of days in the era of AS/400s and IBM S36s to today's contemporary web applications, triple-zoned DMZ structures and cloud based services, we can help protect and preserve the confidentiality, integrity and availability of your information and ICT assets. We don't sell products: never have, never will. This helps us remain impartial and independent. What we do really well though is needs analysis, design and specification, pre implementation assessment, health checks, vulnerability assessments and assurance.

ICT Project & Program Health Checks

Our ICT project and program health checks can help: better enable a project or program to deliver a successful outcome; promote a culture of continuous improvement; provide an independent and pre-emptive view of project and program risks along with potential remedial recommendations (especially if the project is felt to be in difficulty with red statuses, slippage etc); gain an understanding and develop an assessment as to the state of readiness of a project or program to progress to a subsequent phase.

Depending on your areas of concern, we can direct our focus toward any or all of the following facets: project management approach; implementation and deployment approach; change management; risk management; project/program governance; quality assurance; system development methodology; benefits realisation; and more.

We're often called in pre and post implementation but can add greatest value when we're embedded into the project team from the start. We can act as an independent body to assure and monitor the health of a project or program and to report to senior management and stakeholders (such as an ICT Steering Committee, Audit & Risk Committee or Board).

ICT Project Management Methodology

Thankfully, it's rather rare to find an entity nowadays that hasn't adopted some form of recognised project management methodology such as PRINCE, PMBOK, Agile or Waterfall. However it's still unclear as to how well and diligently those methodologies are applied.

Are the methodologies seen as being too onerous? Are they seen as an administrative burden and "red tape"? Are the risk management and quality assurance elements of those frameworks adopted across the project team, or is it simply the Project Manager that's tasked with completing the paperwork once the project's actually completed? Are senior management and relevant stakeholders provided with dependable and appropriate reports and metrics to allow them to foresee issues and take remedial action in a timely manner? These are the real questions that we ask.

Chat with us to find out how we can assess and evaluate the effectiveness and utility of your existing project management methodology.

ICT Contract Preparation & Review

We've helped clients as part of their negotiations with ICT service providers, cloud service providers, outsourced services, data centre migrations, requests for tenders and engagement of contractors by either developing contracts from scratch or reviewing contracts before they're finalised so that they cover all the things that they should so as to not leave you exposed. From business requirements, to tech specs, needs analyses and selection criteria definitions, we can help ensure that your contracts and service level agreements have you covered.

ICT Vulnerability Assessment & Penetration Testing

Since 1991 we've been helping private sector and government clients in all aspects of technical ICT security and vulnerability management. From conducting technical ICT security reviews, vulnerability scans and "real" penetration testing (not just scanning), to undertaking business-focussed ICT risk assessments and associated analyses, we can help assess the security exposure to your information and ICT assets or those of your ICT service provider.

From our early days as "ITAC" and, having introduced Australia's very first ethical hacking courses, we've pretty much seen it all. We're proud to be recognised as pioneers in this field and even more proud to have retained most of our clients since 1991. Our ability to combine our technical skills with our broader business-focussed risk management experience helps sets us apart and allows us to provide real value to our clients.

Internal Audit Services

We can supplement and complement your internal audit capabilities with both technical and business-focussed information and ICT audit skills. Since 1991, we've undertaken literally thousands of internal audit assignments from the largest of entities to the smallest but always with the highest level of quality and pragmatism. From general controls reviews, to technical vulnerability assessments, to web application security assessments, information management strategies, records management reviews, business continuity and ICT recovery reviews and the like, we can add real value to your internal audit program.

Communications & Media Services
Digital Content

Our team includes renowned experts in the field of digital content creation, editing, production and post production such as the former Technical Head from Showtime Australia (now Foxtel). Our work has won government awards for innovation and quality and we'd be delighted to chat with you about how digital content can add value to your various communication channels such as your website, YouTube channel, learning & development programs and more.

Corporate Video

We're really proud of our hugely talented team led by Matthew Galuszewski; a renowned guru in his field. There's such a long, long list of past projects and experience that we can only list a handful, including: Foxtel, Showtime, TVNZ, INXS (the rock band), various movie trailers, Media Watch (ABC), The Business Report with Max Walsh (Channel 10), Qantas Inflight Entertainment, Movie News (Foxtel), Movie Club (Foxtel), The Play List (Foxtel) and many more.

Online Training & E-Learning

Our talented team has developed online training and e-Learning packages for a variety of government agencies and private sector firms incorporating multimedia such as video, voiceover, animated graphics, interactive content and more. We manage and undertake the entire end-to-end process from initial ideas, scripting, filming, content creation, editing, production, post production and evaluation. We'd be delighted to show you examples of our past work.

Tutorials & Masterclasses

Given the extensive and hands-on experience of our team, we're often called upon to develop and deliver workshops and masterclasses for in-house and external audiences. Topics vary on a wide range of subjects given the diverse skills and expertise of our team. Past examples include workshops and masterclasses on topics such as: effective corporate governance for Board members; advanced risk management for Audit & Risk Committee members; data privacy management and how to perform privacy impact assessments; writing winning funding submissions and tenders; and how to effectively handle the media and make them work for you.

Board & Executive Coaching

One of the first things you'll notice about our team is that we're all "grey hair" ladies and gents. We've all been around the block a few times and have at least 25 years experience each in our respective areas of expertise. This makes a big difference when coaching and briefing senior personnel such as Board members and Executives as we've "been there and done that" and have picked up tricks and "lessons learnt" along the way.

Public Relations

GRC’s team has extensive expertise in planning and deploying tactical public relations campaigns across a range of sectors, including: government, not-for-profit, energy, finance and professional services firms. Our public relations services deliver tangible commercial benefits for our clients.

Members of our team have diverse backgrounds including journalism, politics, corporate communications and sponsorship. This means we’re able to create buzz and news that intrigues the right audiences and gets people talking.

Media Relations

With senior consultants such as Mark Fenton-Jones, Cr Geoffrey Kettle and the like, we can demonstrably say that we know how the media works. We use our in-depth knowledge to help our clients reach their desired audiences and to convey the messages they want to be heard.

Community Consultation

We understand that our clients need accurate assessments of community views to help enable projects that will be supported and meet their mark.

With members on our team such as Cr Geoff Kettle, the Mayor of Goulburn Mulwaree Council, we have worked on a range of community consultation projects; often controversial, but all with successful outcomes.

Media Training

GRC provides media training programs run by experienced team members who have been in the media frontline and who know how the system works. Our team members include journalists, news directors, content providers and editors in charge of putting news services together in both television and printed media.

We provide coaching, training and mentoring to suit your precise requirements and have done so for senior managers, board members, corporate and government spokespeople as well as industry groups.

Lobbying and Government Relations

GRC’s team understands and appreciates how to put an effective case to government and are expert in creating and managing access to decision makers at all levels within the public sector and Parliament.

Whether you’re a private sector organisation, not-for-profit entity, a government agency, local government department, industry association or community group, we offer impressive access to key decision-makers and sources of influence.

Marketing & Communications

We have a proven track record in marketing and communications to provide you with the right advice to get your message to your market. We do this via printed press, radio and/or television and can provide you with an end to end marketing program.

From market research, to campaign planning, to deployment, to monitoring and continual improvement; we’ve got you covered.

Advertising & Design

GRC offers a fully integrated communications service, including advertising and design as well as associated marketing and public relations services. This provides a true end to end communications offering to our clients.

Our services include:

  • Integrated advertising campaigns including tv, radio, press, print, social media and digital content: from conceptual development, to copywriting, direction, production, editing and design;
  • Corporate identity and branding including graphic design, style guides, brochures, annual reports, point of sale and large format signage;
  • Website design, maintenance and integrated social media management.
Media Planning & Placement

With the expanding array of online, print, and outdoor advertising options, you can count on us to act your independent voice to help you navigate the often-bewildering media placement choices that are available today. We are also familiar with the myriad of different technical requirements for all of these different media placement options and we can ensure that your ad will appear as it was intended.

GRC helps its clients identify specific media options that will most effectively target the demographic they're seeking to reach. We also make sure that our clients' ads are keyed properly and submitted on time and in the appropriate format. Our experienced staff members also know what works in what type of media, enabling them to advise you on different design options for different publications or sites.

In addition, our knowledge of current special issues, offers, and deals is second to none. This helps ensure you get the most out of your media placement dollar. Our longstanding relationships with numerous media outlets allow us to negotiate the most beneficial resolutions to any publishing problems you may encounter.

Publications Writing & Design

Our team includes highly experienced and respected journalists and media editors skilled in the art of writing, editing, designing and producing  a wide range of publications. Examples of past assignments include annual reports, brochures, prospectuses, flyers, newspaper and magazine columns, technical textbooks and newsletters.

Our team has written and edited an array of highly acclaimed pieces in well known publications.

Social Media

Social media is ubiquitous. Crises often “break” via social media before hitting the mainstream news. Corporate and personal reputations can be made or broken online. Is your organisation equipped to deal with an online issue or crisis? Are you effectively listening, engaging and maintaining your online voice? Are you missing out on opportunities?

GRC has worked with large and small corporations in helping develop and deploy effective social media strategies. We have also managed and operated social communications for government agencies and, as such, we understand the issues and challenges faced.

We can help your organisation:

  • Identify and leverage opportunities and threats in social media
  • Understand and map your social media audience
  • Help you to engage online (or manage the entire process on your behalf)
  • Define and deploy social media guidelines and internal procedures
  • Define and monitor social media policies
  • Help you to handle issues and crises
  • Help you to build and sustain an online presence
  • Teach you about the various social media platforms
  • Help you to evaluate and measure the effectiveness of your social media strategy
Crisis & Issue Communications

GRC has extensive experience across a range of complex issues that can threaten the future success of your organisation. We’ve advised clients to help them through public inquiries, adverse situations, senior executive appointments and departures, and more. We have also advised clients on how best to deal with government entities, regulators, the management of regulatory reform and the management of public controversies that have the potential to threaten corporate brand and/or public reputation.

We have helped clients prepare numerous submissions to regulatory authorities as well as parliamentary and government inquiries by drawing on our first hand industry experience and knowledge.

We have helped influence public and stakeholder opinion through various means, including: community consultation, media strategies, lobbying and public education campaigns.

Corporate Storytelling

In an environment where businesses need to respond quickly to emerging challenges and where resources are under pressure, leaders want their staff to support and execute their plans just as quickly. That means communicating those plans in a way that staff both understand and are motivated to implement them.  Effective corporate storytelling goes beyond traditional staff announcements that can have little impact on a sceptical audience and whose attention is also sought by a glut of other channels such as digital media. Our consultants have the experience that will show you how to craft a credible message for your audience.

Public and In-house Training Courses
Introduction to Business Administration and Management

A one day course concerned with an introduction to business administration and management including coverage of mandatory compliance obligations (e.g. ASIC, ATO etc) and day to day administrative and management tasks .

Introduction to Business Continuity Management

A one day course concerned with an introduction to business continuity management and resilience including the conduct of a business impact assessment, development of actionable business continuity plans and testing of those plans.

Introduction to Risk Management

A one day course concerned with an introduction to risk management and the ISO 31000 standard to assist farmers and primary producers with their own risk management undertakings.

Introduction to Information & ICT Security

A two day course concerning an introduction to information and ICT security. Covering topics such as the ISO 27001 international standard, Information Security Management Systems, an overview of threats and risks, an overview of effective countermeasures including technology based controls and good operational practices and workflows. A hugely popular course with 5 star ratings. Incorporates multi-media making for an interesting and fun way to learn.

Introduction to Dealing with the Media

A one day course concerned with dealing with the media in an effective way and learning how to get the right message across to the right audience. Learn from our hugely experienced team members including former Editors of major publications and people in high public profile positions.

Introduction to Good Corporate Governance

A one day course concerned with an introduction to good corporate governance. Covering each of the elements in the ASX Corporate Governance Model and the NSW Auditor-General's Lighthouse model, this course is ideal for Board members, senior management and Corporate Governance and Risk Managers.

Introduction to Information Privacy Management

A one day introductory course covering the basics of information privacy requirements in Australia. This course covers the basics of the NSW Health Records & Information Privacy Act, the NSW Privacy & Personal Information Protection Act, the Australian Privacy Principles, and the Information Privacy Principles and teaches the principles of conducting a Privacy Impact Assessment.

Introduction to Quality Management Systems

A one day course concerned with the principles of the ISO 900 standard and Quality Management Systems. Learn how to develop, implement and continually improve a QMS within your organisation.

Introduction to Grant & Funding Applications

A one day introductory course on writing, submitting and following through grant and funding applications (whether in-house or external). Understand the key triggers and hooks that lead to successful submissions. Understand what grant and funding providers are looking for. Learn how to best articulate submissions to meet specific criteria and requirements. Our highly experienced team can provide some valuable insights and experiences.

Introduction to ICT Risk Management & Governance

A one day course concerned with an introduction of sound ICT risk management and governance principles. Combining the best of COBIT, ITIL and the ISO 20000 standard, learn how to develop and implement an effective framework for ICT control.

Introduction to Environmental Management Systems

A one day course concerned with the principles of the ISO 14000 standard and Environmental Management Systems. Learn how to develop, implement and continually improve an EMS within your organisation.