We’ve all heard of ISO 9000, the Quality Management System standard. But have you heard about ISO 10015?
As a member of the ISO 9000 quality management suite, ISO 10015 acts as a guideline to education and training within organisations. It aims to ensure that employees within an organisation are well-trained and competent to “meet the organization’s (sic) commitment to supply products of required quality.”
The ISO 10015 standard includes the usual “management system” structure of other contemporary ISOs, hence it can be easily integrated into existing management systems.
At its heart, the training cycle it adopts can be considered to be a version of ADDIE model. It requires the use of a systematic process consisting of four stages: (1) Define training needs; (2) Design and plan training; (3) Provide for training; and (4) Evaluate training outcomes.
The standard also requires a monitoring mechanism that documents each step of the process to ensure compliance with standardised procedures and performance criteria. Monitoring includes assessing the outcomes of the training programs for effectiveness. This can be considered the “check” component in the traditional PDCA cycle. It also encourages continuous improvement based on the results of the effectiveness assessment – hence the “act” component.
The most current version of the standard was published in 2019.
The standard can apply to all organisations of any size and in any industry. Even if your organisation does not want to implement the standard in full, it would make sense to at least conduct a gap analysis against the standard to see how you compare to recognised best practice.